FAQs | Custom Packaging Services in TX

Production & Ordering:

Are you a manufacturer of custom packaging solutions?

Yes, we are a dedicated manufacturer specializing in custom packaging solutions. Our in-house production capabilities ensure high-quality materials, precision craftsmanship, and complete control over the production process to meet your packaging needs.

Do you offer fully personalized and branded packaging solutions?

Absolutely! We provide fully customized packaging solutions tailored to your brand, including logos, colors, designs, and messaging that reflect your unique identity.

Do you provide plain packaging boxes without any printing?

Yes, we can supply plain packaging boxes without any printing. These are perfect for businesses looking for simple, clean packaging options.

What types of custom packaging and box designs do you provide?

We offer a wide variety of packaging solutions, including but not limited to:

Custom retail boxes
Eco-friendly boxes
Rigid boxes
Shipping boxes
Folding cartons
Specialty boxes for specific industries like cosmetics, food, and electronics

Are your custom printed boxes sustainable and environmentally friendly?

Yes, we prioritize sustainability by offering eco-friendly packaging solutions. Our boxes are made using recyclable and biodegradable materials to reduce environmental impact.

Do you offer custom packaging with childproof features?

Yes, we provide custom packaging with childproof features, especially for industries like pharmaceuticals and cannabis. These designs ensure safety while maintaining functionality and aesthetics.

Is it possible to receive samples before placing my first order?

Yes, we offer samples so you can assess the quality, material, and design before committing to a bulk order. Please contact us to arrange for a sample.

What is the smallest order quantity you require?

Our minimum order quantity depends on the type of packaging and customization required. Please contact our team to discuss your specific needs and options.

Can I place an order for different artwork variations while keeping the same size and specifications?

Yes, you can order different artwork variations while maintaining the same box size and specifications. This flexibility allows you to test or cater to diverse market segments.

When can I expect to receive my order? What is your usual turnaround time for each project?

Turnaround times vary depending on the complexity of the project and order volume. Generally, orders are completed within 10–15 business days after design approval. For expedited orders, please contact our support team.

What printing options do you offer? Do you provide Foiling, Spot UV, and Embossing/Debossing services?

We offer a wide range of printing options, including:

Offset and digital printing
Foiling (gold, silver, and other metallic finishes)
Spot UV coating
Embossing and debossing
Matte and glossy finishes

How can I preview the design of my box before placing the order? Will I receive a proof before printing?

Yes, we provide digital proof of your box design before production. Upon request, we can also send a physical prototype to ensure the design meets your expectations.

How do I go about placing my order? What are the next steps once I've submitted it?

Placing an order is simple:

Contact us: Share your requirements, including box type, size, design, and quantity.
Receive a quote: We will provide a detailed estimate based on your specifications.
Approve the design: Collaborate with our team to finalize the artwork and approve the proof.
Production begins: Once approved, your order enters production.
Delivery: We will ship your completed order to your specified location.

What is the typical production time for custom packaging boxes?

The production time for custom packaging boxes, including graphic packaging, PVC boxes, and gift boxes, typically ranges from 7 to 15 business days, depending on the complexity of the design and order quantity. Rush services may be available for urgent orders.

Can I request a sample of my custom packaging design before placing a bulk order?

Yes, we offer sample production for custom designs, including custom Mylar bags, plastic boxes, and custom boxes with logos. This allows you to review the quality, materials, and design before committing to a larger order.

Shipping:

What is the cost of shipping?

The cost of shipping depends on various factors such as the size, weight, destination of the order, and the shipping method selected. During the checkout process, you will receive a detailed shipping quote based on your preferences.

Where do you deliver to? Do you offer shipping to locations outside of the United States?

We deliver nationwide across the United States and also offer international shipping. Please contact us with your location details to confirm if we can ship to your country and to get an accurate shipping estimate.

Do you provide expedited production and fast shipping options?

Yes, we offer expedited production and shipping services for urgent orders. Please inform us of your deadline, and we will do our best to accommodate your needs with faster production and shipping options.

Where is your company based?

Our company is based in the United States, with production and support facilities designed to handle both domestic and international orders efficiently.

How will my order be delivered to me?

Your order will be delivered through trusted shipping carriers. Depending on your location and shipping method chosen, it could be via ground, air, or freight delivery. All shipments are carefully packed to ensure the products arrive in perfect condition.

Is it possible to ship my order to multiple locations?

Yes, we can accommodate shipping to multiple locations. Please provide the necessary details for each destination when placing your order, and we will ensure the products are delivered accordingly.

For further assistance, feel free to contact our customer support team.

Artwork & Design:

How should I measure a box?

To measure a box, always provide dimensions in the format: Length x Width x Height (L x W x H). Length is the longest side of the box, width is the shorter side, and height is the vertical dimension when the box is placed upright. Be sure to measure from the inside for the most accurate sizing.

What design guidelines should I adhere to when preparing my artwork?

Ensure your artwork is created in high resolution (300 DPI or higher) and uses CMYK color mode. Include a 0.125-inch bleed on all sides for proper edge trimming. Avoid placing important text or graphics close to the edges, and use vector files when possible for scalability.

How will I know if my artwork meets your printing specifications?

Once you submit your artwork, our team will review it to ensure it meets our printing specifications. If adjustments are needed, we’ll provide feedback and guide you on necessary changes.

Is it possible to print artwork on both the inside and outside of the box?

Yes, we offer printing on both the inside and outside of the box to create a fully branded and engaging unboxing experience.

Do you offer glossy or matte finishes for printing on my boxes?

Yes, we provide both glossy and matte finishes to enhance the appearance of your packaging. Let us know your preference when placing your order.

What design file formats do you accept for printing?

We accept files in AI, PDF, PSD, and EPS formats. Ensure all fonts are outlined, and images are embedded before submitting your artwork.

Do you charge based on the number of colors used in my artwork?

No, we use advanced digital and offset printing techniques that do not limit or charge extra for the number of colors in your design. Feel free to incorporate as many colors as you need.

Do you offer the option to manufacture inserts for my boxes?

Yes, we can create custom inserts for your boxes to securely hold and protect your products during shipping or display. Let us know your specific requirements.

Do you offer custom box design services?

Absolutely! Our expert designers can help you create custom box designs tailored to your brand and product requirements. Contact us for personalized design assistance.

What file format is required for submitting artwork for custom packaging?

We recommend submitting artwork files in high-resolution formats like AI, PDF, or EPS for the best results. This ensures crisp and accurate printing on custom packaging boxes, Mylar bags, and other products.

Sales:

How can I receive a quote for my project, and how long does it typically take to get one?

To receive a quote, simply fill out our online form or contact us with details about your project, such as dimensions, quantity, design, and additional features. Most quotes are processed within 24-48 hours.

Is sales tax applied to my order?

Sales tax is applied to orders based on your location and applicable tax laws. If your business qualifies for tax exemption, please provide the necessary documentation during the order process.

Are there any hidden fees associated with my order?

No, we pride ourselves on transparency. All costs, including production, shipping, and optional add-ons, are clearly detailed in your quote. There are no hidden fees.

Do you provide discounts for bulk orders? How can I lower the per unit cost?

Yes, we offer discounts for bulk orders. Ordering higher quantities typically reduces the per-unit cost. Reach out to us to discuss your requirements, and we’ll provide the best possible pricing.

Do you provide refunds?

Refunds are provided on a case-by-case basis, depending on the circumstances. If you receive a defective product or the order doesn’t meet agreed-upon specifications, we’ll work to resolve the issue, including offering refunds or replacements where necessary.

Do you charge any setup fees?

We do not charge setup fees for standard box designs. However, highly customized orders or special tooling may incur additional costs, which will be communicated upfront.

Customer Support:

Where can I contact someone regarding my existing orders?

You can contact our customer support team for assistance with your existing orders by emailing sales@primeboxprinting.com or calling our customer service hotline at +13462967795. We're here to help during regular business hours.

Where can I reach someone to discuss my current orders?

To discuss your current orders, you can log in to your account on our website and use the messaging feature or directly reach out to us via phone or email. For urgent matters, we recommend calling our customer support team for quicker assistance.